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Frequently Asked Questions

Have another question? See if you can find the answer below. If you still need help, please speak to your local nursery or contact us.

We're afraid not – sorry. If you'd like a place at a Busy Bees nursery, your child will need to come along for at least two half sessions, or one full day, each week. Speak to your local nursery about your specific needs - they'll be more than happy to help.

Yes, they certainly can! You can book a minimum of two half-day sessions or one full day each week. Just talk to your local nursery to discuss exactly what you need.

Your child's meals and snacks are all covered in your nursery fee, so you won't need to make any additional payments. Their nursery place includes breakfast, lunch, dinner, and a variety of tasty snacks throughout the day, and we can cater for all kinds of dietary requirements and allergies as well as fussy eaters. Just talk to your nursery team if your child has any specific needs. You can take a look at an example menu here.

Sorry, we don't offer creche facilities at Busy Bees nurseries. You'll need to book a minimum of two half-day sessions or one full day at nursery each week to book a place. Have a chat with your local nursery if you'd like to know more.

Of course! We know it's not always easy to cover the costs of childcare, so we're pleased to offer a variety of funding options at our nurseries – including 30 hours funded childcare. If you're not sure whether you qualify, speak to your local nursery to work out the right funding option for you. You can find more about childcare funding at Busy Bees here.

Yes, we do – we call them settling-in sessions. If you're interested in a settling-in session, start by booking a visit to your local nursery; they can tell you more about how it works.

Whether or not we provide nappies varies from nursery to nursery. In some, we offer an all-inclusive package that covers nappies for children under 2. In others, we ask parents to provide their own. Talk to your local nursery to check whether you'll need to supply your own nappies.

Yes, they do! All of our nurseries have wonderful, fully equipped outdoor spaces for your child to explore. We plan every space carefully to extend learning opportunities, inspire creativity and – just as importantly – provide different ways to play. Resources like our mud kitchens, trikes and more are always available for children to use, and we run special activities outdoors too. Find your local nursery to learn more about their facilities.

Simple! Just click the link below.
There are over 350 nurseries in the Busy Bees Group across the UK, that deliver high quality childcare and exciting learning opportunities that give every child a head start as they prepare for school.

If you are a Busy Bees parent, just enter the email address you have registered with nursery. This will be the same email that your invoices are sent to. If you are not sure which email address you have used you can check with your nursery manager. If you are a Busy Bees practitioner, your manager will provide you with your log in details.

Starting nursery is an emotional time, for you as well as for your child. After all, it’s a big step! So, we’ll do everything we can to help your child settle in and give you peace of mind.

Before your child starts nursery, you're welcome to come for a settling-in session. During the session, you'll have the chance to watch your child explore nursery and interact with other children and staff. We'll also assign your child a Key Person. Their Key Person is your dedicated contact while your child is at nursery, and they'll keep you updated on their progress each day. If there are any problems at all, they'll let you know. Speak to your local nursery if you'd like to know more about settling-in sessions.

Sorry – only parents of Busy Bees children and educators at Busy Bees will be able to use the app. It’s all part of how we give the children at our nurseries their very best start in life.

For lots of children and for all kinds of reasons, food can be a bit tricky. In fact, that’s exactly why we don’t allow packed lunches or snacks from home at our nurseries; many of the children in our care have allergies, and we just can’t put their safety at risk.

Instead, we provide fresh and tasty breakfasts, lunches, dinners, and snacks at every one of our nurseries. Our menus are healthy, varied, and NHS approved, and we cater for special dietary requirements, cultural food choices, allergies, and fussy eaters, so every child can look forward to tasty food they love to eat. It’s all covered in your nursery fee, too. You can take a look at an example menu here.

Our UP learning programme is jam-packed with activities and information, all designed to help your child learn and grow. You'll find professional advice from our team of experts on everything from healthy eating to preparing for school, as well as hundreds of activities for you to try. There are even 50 songs to listen, sing, and dance to with your child, recorded just for Busy Bees. You can learn more about UP here or download a sample pack here.

UP is Busy Bees unique learning programme and app, inspired by our promise to give children the best start in life, in and out of nursery.

"UP" stands for "Unleashing Potential", because that's exactly what we've designed this programme to do. Made for children aged 0 to 5, it's filled with an inexhaustible range of activities and advice for every age and stage of nursery children, and the app puts it all at parents fingertips. You can learn more about UP here, or download a sample pack.

Enrolment Events are like open days or open weeks at Busy Bees. It's a chance for you to visit your local nursery, take a look around, and see some of our exciting activities in action. Then, if you decide to book a nursery place during the event, you'll receive an extra special offer* – it's our way of welcoming you to the family. Talk to your local nursery if you’d like to know more.

*Note: This only applies to participating nurseries, and terms and conditions apply.

Busy Bees parents and educators can download the app from the Apple App Store or Google Play Store. To find the right app for you, look at the colours – the parent app is teal, and the educator app is purple. Find UP at the App Store here and the Play Store here.

Covid-19 and Busy Bees

With most restrictions lifted, life for the children has gone back to where it was before Covid. Bubble management has been removed and we have returned to key worker groups which means children are able to move freely to other areas of the nursery throughout their day. However, we are still vigilant from a health perspective, to ensure we are effectively managing the risk, and everyone is working together to create a safe environment for our staff team and your child.

Prior to visiting you will be informed of the controls we currently have in place. We ask you do not visit if you have any Covid-19 symptoms or have had a positive PCR or LFT test in the previous 10 days, we will rearrange your visit for another day. We will encourage you to wear a face covering when in our nursery and where possible maintain a 1-meter distance from others when in the nursery.

Yes, you are able to bring another person with you to look around the nursery.

This is our promise to you as all visits are by appointment only and with our enhanced safety measures in place you can be reassured that you and your family can visit safe to look around the nursery and ask as many questions as you may have. We ensure;

  • Scheduled visits only at the nursery
  • Face covering to be worn during the show around
  • Wash/ sanitise hands on entry
  • Keep 1m distance where possible
  • Ensure no one enters the nursery with any symptoms of Covid-19
  • Complete a clean of all door handles, touch points, resources and toilets used after each visit

Settle in sessions are very important, these are still offered to new starters. Parents are able to accompany their child to the nursery, an area will be set up in the nursery or in the garden for your child to play to enable you both to get to know your child’s keyperson on a 1:1 basis.

It is not standard practice for our staff to wear face coverings throughout their day. If your child begins to show any symptoms of Covid-19, the member of staff looking after your child will be wearing the appropriate personal protective equipment while monitoring your child and awaiting your arrival.

In Scotland, all staff are encouraged to wear face coverings in all communal areas.

Good hygiene practices are a continual expectation for our staff and children. A regular and effective cleaning regime is in place throughout our centres and throughout the day staff pay extra attention on frequently touched surfaces and shared resources. We encourage the use of all openable windows and ventilation systems in all areas and we also monitor the temperature of the areas to ensure these are suitable. We use our outdoor spaces as much as possible and actively encourage supervised free flow, in areas where rooms lead directly on to the garden.

Mealtimes are the same as they were before lockdown. The children are offered breakfast, lunch, and an early evening snack, in addition a morning and afternoon snack.

We will notify you if your child is identified as a close contact to another person that has tested positive for Covid-19. However, the action you need to take as a result of the contact does differ between countries as explained below:


If your child begins to display any symptoms of Covid-19 you will be contacted to immediately collect your child and arrange for a PCR test to be completed. All household contacts are also recommended to PCR test but they do not need to isolate whilst waiting for the results.


As of early October the Care Inspectorate Wales no longer recommends that children under 5 with COVID-19 symptoms undertake a test unless directed to do so by a doctor or if parents believe a test is absolutely necessary and in the best interests of the child. However, in line with Busy Bees sick child policy you will be asked to keep your child at home until symptoms have resolved and they are well.


If your child begins to display any symptoms of Covid-19 you will be contacted to immediately collect your child and arrange for a PCR test. If you are a close contact, you should book a test as soon as possible and self-isolate while waiting for the results.